Lesson Plan #8
Handout 4 of 4


THREE PRINCIPAL LEVELS OF CONFLICT

• Need Conflict
  1. Most successful resolution because there is more than one way to meet needs.
  2. Requires problem-solving skills.
  
  
  
• Emotional Conflict
  1. This type of conflict generates physiologic responses (heart rate increases, increased blood sugar, blood flow to extremities increases) not conducive to rational problem-solving.
  2. Emotional conflicts are best addressed by slowing down, focusing on issues and emphasizing mutual respect.
  
  
  
• Value Conflict
  1. True value conflicts are particularly difficult to resolve.
  2. A useful strategy may be to agree to disagree and work around differences.
  3. Many apparent value conflicts actually may be rooted in semantics or meanings of terms. Open discussion aimed at clarification can help resolve differences.

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